1) The following settings are recommended for a better screen view:
Set the monitor resolution at 1024 x 768
32-bit color display mode or above
1) Do I need to clear out my temporary Internet files (cache)?
The cache is a memory feature of the browser that you use.
It helps you to navigate back and forth between pages quickly.
As these temporary Internet files increase, it may cause delays or
prevent pages from downloading completely.
To clear the cache, do the following:
For Internet Explorer 8.0 users and above
From the browsers menu , select Tools > Internet Options or alrnatively you can press Alt+T and Alt+O accordingly. Under the General tab, contibue to delete the Temperorarily Internet files by clicking delete button. Let the system run a cleanup for a bit and click apply. Close your current browser and restart the browser.
1) Why are my stock quotes too slow to update?
There are 2 main factors why this can happen: -
PC performance. Your PC and modem play important roles in this stage. So we would like to advise you to follow our recommended specification.
Bad connection and slow data transmission speed. Sometimes it depends on the quality of your telephone line, the Internet traffic condition or the service quality provided by your ISP
1) Why do I need to enable the Cookies function and Java script?
Cookies are used as a security feature that is needed to use our website effectively. With the Internet Explorer version 8.0 and above, all cookies settings are automatically enabled and set to medium level by default. If you still have problem in accessing information, try changing the setting to a lower level.
Java Script allows you to click on buttons and pull down or drop-down menus. If Java script is not enabled, you will not be able to navigate the site. To enable the Java script, do the following :
Open the internet browser
Click the Tools menu at the menu bar and choose Internet Options
Go to Security tab
Click on Custom Level button and Security Settings window will pop up
Make sure Enable is checked under Scripting/Active Scripting
Click the OK button
Close and open browser for the change to take effect
2) Why is it that I can access the site from my home but not from my office?
If you are unable to access from office, there may be a secure internal network called firewall setup in your company network. A firewall keeps your company network secure but it can also prevent unauthorized access to certain websites from your office. The most common error message received when you are behind a firewall is "Server Error". In such a case, please advise your network administrator to authorize the access to our trading portal.
3) I am unable to click on the sub-items, it is inactive. What should I do?
Make sure the Internet Explorer is of version 8.0 or higher (as shown in Figure 1).To check, follow the steps below:
Open the IE browser
Click the Help menu at the top and choose About Internet Explorer
Figure 1: Sample image showing IE 7 version (not supported)
Make sure that Microsoft Internet Explorer is set as the browser under the Default Java for browsers (as shown in Figure 2). To check, follow the steps below:
Click Settings at the Start Menu
Choose Control Panel and double-click on the Java icon
Double-click the Default Java for browsers under the Advanced tab
Make sure the Microsoft Internet Explorer checkbox is ticked
Make sure the Use JRE 1.6.0 for < applet > is selected under Internet Options (as indicated in Figure 3). To check, follow the steps below:
Open a IE browser
Click Tools and select Internet Options
Click the Advanced tab and make sure that the Use JRE 1.6.0 for < applet > checkbox is ticked.
4) What is a pop up blocker?
A pop up blocker prevents new windows from popping up when you launch a website. A few popular browsers i.e., Google, Yahoo, MSN provide this feature. If the pop up blocker function is on, you will not be able to log on, view portfolio manager, and access the buy/sell applet and order status screen.
In order to remove the pop up blocker function, do the following:
Click the Start Menu, select Settings and then choose Control Panel
Double click the Add/Remove Programs icon
In the Currently Installed Programs section, locate any MSN Toolbar, Yahoo Toolbar or MSN Hot bar
Click the Remove button and restart your browser.
5) How do I deactivate a pop up blocker?
A. Internet Explorer
Click on the top menu on your IE, select Tools > Internet Options…
Select Privacy Tab from the Internet Option window.
Make sure that the ‘Block pop-ups' option is unchecked.
Click OK Button to commit changes.
B. Google toolbar
When pop up blocker intercepts, mouse cursor will change to: and the pop up blocker button will display this icon:
Click on to deactivate pop ups blocking function.
The icon will then change to Pop ups are now allowed.
C. Yahoo toolbar
When pop up blocker intercepts, it will animate and display this pop up blocker icon:
To disable the pop up blocking function, make sure that the 'Enable Pop-Up Blocker' option is not checked.
D. MSN toolbar
When pop up blocker intercepts, it will display this pop up blocker icon:
Click on to deactivate pop ups blocking function.
The icon will then change to . This shows that pop ups are now allowed.